Return & Refund Policy

Last updated: August 21, 2026

At Land Rover OEM Accessories, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.

14-Day Return Policy

We accept eligible return requests made within 14 days of delivery.

To qualify for a return, the item must be:

• Unused and uninstalled
• In the same condition in which it was received
• In its original packaging
• Complete with all included components, hardware, labels, and documentation
• Accompanied by proof of purchase

Products that have been installed, used, damaged after delivery, altered, painted, programmed, or otherwise modified are not eligible for return unless the product was received defective or incorrect.

How to Request a Return

Before returning any item, please contact us to request return authorization.

Email: sholmes@germaincars.com
Phone: 614-953-6270

Please include your order number and the reason for the return.

Approved returns should be sent to:

Land Rover OEM Accessories
Jaguar Land Rover Easton
3867 Morse Road
Columbus, OH 43219
United States

Do not send a return without first contacting us. Unauthorized returns may not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was incorrect, damaged, or defective.

Customers are responsible for safely packaging returned merchandise and using an appropriate shipping method. We recommend using a trackable shipping service.

Original shipping charges are non-refundable except when the return results from an incorrect, damaged, or defective item supplied by us.

Restocking Fee

Approved returns are subject to a 20% restocking fee.

The restocking fee will be deducted from the amount refunded to the customer's original payment method.

The restocking fee may be waived when a return is necessary because we shipped an incorrect item or the item was received damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at sholmes@germaincars.com.

Please provide your order number and, when applicable, photographs of the item, packaging, shipping box, and shipping label so we can evaluate the issue and make it right.

Do not discard damaged products or packaging until we have reviewed your claim.

Non-Returnable Items

Certain products cannot be returned, including:

• Gift cards
• Special-order products that were specifically ordered for the customer
• Personalized or customized products
• Electrical or electronic components that have been installed, connected, programmed, or used
• Products that have been installed, altered, painted, modified, or damaged after delivery
• Products missing original packaging, components, labels, or documentation
• Items otherwise identified as final sale or non-returnable before purchase

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Vehicle Fitment

Customers are responsible for confirming that the part or accessory ordered is appropriate for their vehicle.

Land Rover part fitment may vary based on model, model year, trim, engine, production date, VIN, and other vehicle specifications.

If you are uncertain about fitment, please contact us before ordering and provide your 17-digit VIN so we can assist with verifying the appropriate part.

Exchanges

We do not process direct exchanges.

If you need a different eligible product, please request a return for the original item. Once the return has been accepted, you may place a separate order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method, less the applicable 20% restocking fee, within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.

Contact Information

Questions regarding returns or refunds may be directed to:

Land Rover OEM Accessories
Operated by Jaguar Land Rover Easton
3867 Morse Road
Columbus, OH 43219
United States