Shipping policy

Thank you for shopping with Land Rover OEM Accessories. We strive to process and ship orders as quickly and accurately as possible. Please review our shipping information below before placing your order.

Shipping Locations

We currently ship orders within the United States.

Orders are fulfilled from:

Land Rover OEM Accessories
Operated by Jaguar Land Rover Easton
3867 Morse Road
Columbus, OH 43219

Shipping Rates

Shipping charges are calculated at checkout based on the items in your order, package size and weight, shipping destination, and available carrier rates.

The shipping cost displayed during checkout is provided before payment is completed so you can review the total cost of your order before purchasing.

Shipping Methods

Most orders are shipped via UPS, with UPS Ground being our primary shipping method. Other shipping methods or carriers may be used when necessary based on the item, destination, availability, or shipping requirements.

Available shipping options and estimated delivery dates are displayed at checkout when available.

Order Processing

Orders are processed during normal business days, Monday through Friday, excluding holidays.

Processing time may vary depending on product availability. Some Genuine Land Rover parts and accessories may need to be transferred or ordered from another warehouse before shipment.

Orders containing multiple products may be shipped in more than one package.

Delivery Estimates

Delivery dates shown at checkout are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, product availability, destination, or other circumstances outside our control.

Once an order has been transferred to the shipping carrier, carrier-related delays may be outside the control of Land Rover OEM Accessories.

Order Tracking

When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost or Damaged Shipments

If your order arrives damaged, incorrect, or appears to have been lost in transit, please contact us promptly so we can assist you.

Please retain the product, packaging, shipping box, and shipping label if your order arrives damaged, as photographs or additional information may be required to process a carrier claim.

Oversized or Special-Handling Items

Certain oversized, heavy, hazardous, or special-handling parts may have additional shipping restrictions or charges. If an order requires a shipping adjustment or cannot be shipped using the method selected at checkout, we will contact you before proceeding when appropriate.

Returns

Returns are governed by our Refund Policy. Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Contact Us

If you have questions regarding shipping or an existing order, please contact us:

Land Rover OEM Accessories
Operated by Jaguar Land Rover Easton
3867 Morse Road
Columbus, OH 43219